betjeb Privacy Policy

1 Introduction and Scope

betjeb ("we", "us", "the Company") is the operator of the betjeb platform accessible at betjeb.bet. This Privacy Policy describes how betjeb collects, uses, stores, shares, and protects the personal information of players and visitors located in Bangladesh and elsewhere who access or use the betjeb platform.

This policy applies to all data collected through the betjeb website, mobile-optimised interface, customer support channels, payment processing systems, and any other service operated by betjeb. By accessing or using the platform, you confirm your acceptance of this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of the betjeb platform immediately.

2 Data Controller

betjeb acts as the data controller in respect of all personal data collected through the platform. As data controller, betjeb determines the purposes and means by which your personal data is processed. For all privacy-related enquiries, you may contact betjeb's data protection team directly via the support email listed in Section 11 of this policy.

3 Personal Data We Collect

3.1 Registration Data

When you create a betjeb account, we collect the following information:

• Full legal name;
• Date of birth (to verify that you are aged 21 or above);
• Email address;
• Mobile phone number (used for account verification and security alerts);
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar) and postcode;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

In order to comply with responsible gaming obligations and anti-money laundering (AML) requirements, betjeb may request the following documents during account verification:

• Government-issued photo identification (national ID card, passport, or driver's licence);
• Proof of address (utility bill, bank statement, or official government correspondence dated within 90 days);
• Payment method verification documents (e.g., screenshot of bKash or Nagad account confirming ownership).

Identity documents are stored securely and accessed only by authorised betjeb compliance personnel. They are never shared with third parties except where required by law or by our licensed payment processing partners for fraud prevention purposes.

3.3 Financial Data

betjeb collects transaction data associated with your account, including deposit amounts, withdrawal requests, payment method identifiers (e.g., registered bKash or Nagad number), and transaction timestamps. betjeb does not store full card numbers or full mobile banking PINs. Payment processing is handled by certified third-party processors who maintain their own data security standards.

3.4 Gaming Activity Data

We collect data related to your use of the betjeb platform, including game history, bet amounts, win and loss records, session durations, responsible gaming tool usage, and bonus redemption activity. This data is used to operate and personalise your gaming experience, detect prohibited activity, and fulfil responsible gaming monitoring obligations.

3.5 Technical and Device Data

When you access betjeb, we automatically collect certain technical information including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session start and end times;
• Pages visited and features accessed within the platform;
• Referral source (where applicable).

This data is collected through standard web server logging and cookies. It is used for platform security, fraud detection, and service improvement purposes.

3.6 Communications Data

If you contact betjeb's customer support team via live chat or email, we retain a record of that correspondence. This includes the content of your messages, your account identifier, and the date and time of communication. Support records are retained to enable betjeb to track the resolution of issues and improve service quality.

4 How We Use Your Personal Data

betjeb processes your personal data for the following purposes:

• Account management: to create, operate, and maintain your betjeb account;
• Identity verification: to confirm your age (21+), identity, and residency in compliance with responsible gaming standards;
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods;
• Fraud prevention and AML compliance: to detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct;
• Responsible gaming monitoring: to identify patterns of play that may indicate problem gambling and to enforce responsible gaming tools activated by the player;
• Customer support: to respond to your enquiries, resolve disputes, and improve our service quality;
• Platform personalisation: to present game recommendations, promotional offers, and content relevant to your activity on betjeb;
• Marketing communications: to send you promotional emails and notifications about betjeb offers, subject to your marketing preferences and the opt-out mechanism described in Section 7;
• Legal compliance: to fulfil any obligation imposed on betjeb under applicable law.

5 Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit the betjeb platform. They help the platform remember your preferences, keep you logged in during a session, and collect anonymised usage statistics. betjeb uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

5.2 Types of Cookies Used

• Essential cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to understand how players navigate and use the platform, enabling betjeb to improve the user experience. These cookies collect aggregated, anonymised data only.
• Preference cookies: Store your platform settings such as language preference and display options.
• Marketing cookies: Used to deliver relevant promotional content based on your interaction with betjeb. These are only active if you have consented to marketing communications.

5.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the betjeb platform. betjeb's essential cookies cannot be disabled as they are strictly necessary for secure account access and transaction processing.

6 Data Sharing and Third Parties

betjeb does not sell, rent, or trade your personal data to any third party for commercial purposes. betjeb may share your personal data with the following categories of third parties only where strictly necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard, and other payment partners receive the minimum data required to authorise and process your transactions;
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data required to deliver and audit game outcomes;
• Identity verification services: Third-party KYC service providers may process your identity documents on betjeb's behalf to perform age and identity verification;
• Fraud prevention and AML platforms: Specialist data analytics partners who assist betjeb in detecting suspicious activity may access flagged transaction data on a need-to-know basis;
• Legal and regulatory authorities: betjeb may disclose personal data to law enforcement, regulators, or courts where required to do so by applicable law or valid legal process.

All third parties with whom betjeb shares personal data are contractually obligated to handle that data in accordance with applicable data protection standards and to use it solely for the purposes for which it was disclosed.

7 Marketing Communications and Opt-Out

With your consent, betjeb may send you promotional communications by email or SMS regarding new games, seasonal promotions (including offers around Eid, Pohela Boishakh, and cricket tournament seasons such as the BPL and IPL), deposit bonuses, and VIP programme updates.

You may opt out of marketing communications at any time by contacting betjeb support via live chat or email, or by using the unsubscribe mechanism included in any marketing email. Opting out of marketing communications does not affect the delivery of transactional messages such as deposit confirmations, withdrawal notifications, or security alerts, which are sent as part of the normal account operation and cannot be disabled.

8 Data Retention

betjeb retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil legal, regulatory, and audit obligations. The following retention periods apply as a general guide:

• Account registration data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in line with standard AML record-keeping requirements;
• KYC documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later;
• Transaction records: Retained for a minimum of 5 years in accordance with financial record-keeping obligations;
• Customer support records: Retained for 3 years from the date of the last interaction;
• Technical and device data: Retained for up to 13 months for analytics and fraud prevention purposes;
• Marketing consent records: Retained until you withdraw consent or for 3 years from the date of last interaction, whichever comes first.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

9 Data Security

betjeb takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the betjeb platform;
• Encrypted storage of passwords using industry-standard hashing algorithms;
• Restricted access controls ensuring that personal data is accessible only to authorised betjeb personnel with a legitimate operational need;
• Regular internal security audits and vulnerability assessments;
• Secure data centre infrastructure with physical access controls;
• Staff training on data protection responsibilities and secure handling procedures.

While betjeb employs robust security practices, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials. If you suspect that your betjeb account has been compromised, contact support immediately via live chat.

10 Your Data Rights

As a betjeb player, you have the following rights in relation to your personal data. To exercise any of these rights, contact betjeb support at [email protected]:

• 👁️
  Right of Access Request a copy of the personal data betjeb holds about you, along with information about how it is used.
• ✏️
  Right to Rectification Request correction of any inaccurate or incomplete personal data held on your account.
• 🗑️
  Right to Erasure Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to any overriding legal retention obligations.
• ⏸️
  Right to Restriction Request that betjeb restrict the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• 📦
  Right to Portability Request a copy of the data you provided to betjeb in a structured, machine-readable format.
• 🚫
  Right to Object Object to betjeb's processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests.

betjeb will respond to all data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, betjeb may extend this period by a further 60 days and will notify you accordingly.

11 Contact and Complaints

For all privacy-related enquiries, data subject requests, or complaints regarding betjeb's handling of your personal data, please contact the betjeb data protection team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the betjeb platform
• Response Time: Under 5 minutes via live chat; within 24 hours via email for general support; within 30 days for formal data subject requests
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

betjeb is committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with betjeb's response to a privacy complaint, you retain the right to seek further recourse through applicable legal channels.

12 Changes to This Privacy Policy

betjeb reserves the right to update or amend this Privacy Policy at any time. When material changes are made, betjeb will notify active players via an on-site notification or email to the address registered on their account. The "last updated" date at the top of this policy reflects the most recent revision. Continued use of the betjeb platform following the effective date of any change constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how betjeb protects your data.